Frequently Asked Questions
Everything you need to know about shopping with Charcoal Clothing
How long does shipping typically take?
Standard shipping usually takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna.
How do I determine the right size for me?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.